The Dilemma of a Customer Service Agent of a Bank
The other day a friend of mine, was talking to a contact…
Struggling to build an inclusive workplace?
FOUNDER AND CREATOR – MINDMAKEOVER
With over 20 years of experience, Shayanti is a NABET-certified Behavioral Consultant, Corporate Trainer, and certified PoSH Consultant, who empowers organizations to unlock the full potential of their workforce. After a successful decade in the telecom sector, she has spent the last eight years training professionals across industries including hospitality, energy, education, logistics, media, and manufacturing.
Her expertise lies in helping organizations achieve compliance goals in the space of
Prevention of Sexual Harassment, through risk mitigation, compliance programs and advisory support.
At MIND Makeover, we bring over a decade of of cross-industry experience—from telecommunications to insurance—combined with deep expertise in training design and delivery. Our corporate workshops are crafted to boost measurable outcomes in employee experience, customer satisfaction, and emotional intelligence. We don’t just train—we transform behavior in ways that stick and scale. HR and L&D leaders trust us to deliver programs that create lasting, visible impact. Let’s explore how we can help your teams grow from the inside out.
Vision: To be a trusted catalyst for organizational transformation by shaping ethical, inclusive, and experience-driven corporate cultures.
Mission : To partner with organizations in building compliant, inclusive, and customer-focused cultures through experiential learning, measurable outcomes, and sustained engagement.
'YOUR UNDERSTANDING OF YOURSELF HOLDS THE MEANING TO YOUR LIFE'- Leo Tolstoy
What MIND Makeover therefore brings to you, is rich cross Industry experience that blends superbly well with current Industry trends and needs that will elevate learning for organizations. Certified by Image Consulting Business Institute, and Accreditation received in 'Train the Trainer' recognized by NABET ( National Accreditation Board of Education and Training)
Your customers experience your brand through your people. Our Customer Experience (CX) training in Kolkata equips employees with the skills, mindset, and tools required to deliver consistent service excellence across every customer touchpoint.
Be a PoSH Enabler- Train the Trainer Workshop on Sexual Harassment of Women at Workplaces, Prevention, prohibition and Redressal Act 2013
Certified practitioner in Neuro Linguistic Programming- Association of Neuro Linguistic Programming ( ANLP) ( India) and European Community for Neuro Linguistic Programming ( ECNLP)
Soft Skills program and Train the Trainer (NABET and SQA)
I hold certifications in Soft Skills ( SQA) and Train the Trainer ( NABET), both accredited by the Image Consulting Business Institute, reflecting my commitment to professional development and workplace training and development
Worked with renowned organizations namely Accenture, Airtel, Intrado, Vodafone and Tata Tele service from 2005-2017. Served as National Account Manager with renowned organizations, managing portfolio of global and national corporate clients. The role encompassed end-end corporate account handling, including business development, account management, client retention, customer experience and lifecycle management.
We will use targeted questions, surveys, and assessments to uncover key challenges and their underlying causes. This diagnostic approach will provide actionable insights to create effective, tailored solutions.
We will create a comprehensive and structured blueprint informed by the results of the diagnostic assessment. This blueprint will serve as a strategic framework to guide targeted interventions, ensuring alignment with organizational objectives and identified areas of improvement.
Execute the proposed solution through structured experiential training and professional facilitation. Facilitate post session debriefs, including brainstorming and collaborative discussions with key stakeholders, to evaluate outcomes, capture insights, and identify areas for continuous improvement.
The other day a friend of mine, was talking to a contact…
Another word coined in place of Business Development. The key is to…
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Helping organizations build respectful workplaces, deliver meaningful customer experiences, and develop emotionally intelligent teams.